FAQ

How do I create a Health e-Learning account?
The account you create with Health e-Learning is your key to your courses. It lets us know that you're who you say you are, and that no one else is gett...
Thu, 16 Jan, 2020 at 2:55 PM
Forgotten your Password or Username?
If you have forgotten your password, click on ‘forgot password? to request a verification code to reset your password.   You will then be taken to the ...
Wed, 30 Jun, 2021 at 11:54 AM
After my courses expire, what will I be able to access?
After your course expiry date has lapsed, you will only be able to access your Academic Transcript and Receipts.  Extensions are only available to stude...
Wed, 30 Jun, 2021 at 11:58 AM
Do you have any of the additional courses required for the IBLCE Exam?
To assist you on your journey to becoming a Lactation Consultant, Health e-Learning can help you prepare with the following exam pre-requisites: Complete ...
Wed, 30 Jun, 2021 at 12:01 PM
Do you have a payment plan?
Unfortunately, we do not have a payment plan option available for students. All fees are payable upfront before you can commence your studies. You ca...
Wed, 30 Jun, 2021 at 12:02 PM
Can I download my certificates after my course/s expire?
You cannot download your certificates after your course expiry date has lapsed.  Upon successful completion of relevant courses, certificates must be do...
Wed, 30 Jun, 2021 at 12:04 PM
How do I access my courses once I have enrolled?
Once you have created your account and enrolled in your courses, you will be sent a Confirmation of Enrolment email. This email will comprise of a short wel...
Wed, 30 Jun, 2021 at 12:05 PM
I have paid for my course, but it is not showing up in my courses list.
Before proceeding, please refresh your screen or log out then back in again. Enrollments can take up to 24 hours to process.  If you have paid for your ...
Thu, 16 Jan, 2020 at 2:37 PM
I forgot to use the discount coupon code.
Health e-Learning occasionally advertises coupon codes to enable discount prices on course enrollments. These are only offered during our promotional period...
Wed, 30 Jun, 2021 at 12:08 PM
I enrolled into the wrong course. Can I exchange it?
As per our Terms and Conditions which each student accepts when enrolling, there is a strict policy regarding Exchanges. Refunds & Exchanges Re...
Wed, 30 Jun, 2021 at 12:10 PM